All data transmitted between your device and 92 game is protected by industry-standard SSL encryption. Your credentials, payment details, and personal information are never sent in plain text.
92 game does not sell your personal data to third parties. Your information is used only to operate your account, process payments, comply with legal obligations, and improve the platform experience.
You can request a copy of the data we hold on you, ask for corrections, withdraw marketing consent, or request deletion of your account data — all by contacting our support team directly.
1. Who We Are
92 Game operates the online gaming platform accessible at 92game.im. When this Privacy Policy refers to "92 game", "we", "us", or "our", it means the operator of this platform. We are the data controller for the personal information collected through our website and gaming services.
This Privacy Policy applies to all players who register, browse, or interact with the 92 game platform in any way, including players accessing the platform from Pakistan. By using 92 game, you acknowledge that you have read and understood this policy.
If you have any questions about this policy or how we handle your data, please contact us at support@92game.im — we will respond within 48 hours on business days.
2. What Data We Collect
92 game collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the website, and in some cases from third-party sources such as payment processors. Here is a breakdown of the categories of data we collect:
2.1 Registration Data
When you create an account at 92 game, we collect your full name (as it appears on your CNIC), a valid Pakistani mobile number, a username of your choosing, and your chosen password (stored in encrypted form — we never see your actual password). You may also optionally provide an email address.
2.2 Identity Verification Data
To comply with our age verification and anti-money laundering obligations, we may request copies of government-issued identity documents such as your CNIC, passport, or other photo ID. This data is collected once and stored securely. You will be notified if we need updated documentation.
2.3 Financial Data
When you make a deposit or request a withdrawal, we collect the details necessary to process that transaction. This includes your Easypaisa or JazzCash account number, bank account details for IBFT transfers, or the last four digits and expiry date of a card used for Visa/Mastercard transactions. We do not store full card numbers — card transactions are processed through a PCI-DSS compliant payment gateway and full card data is handled by the payment processor, not by 92 game directly.
2.4 Gaming & Activity Data
We record all gaming activity on your account. This includes bet amounts, game sessions, win and loss history, bonus claims, wagering activity, and session timestamps. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
2.5 Device & Technical Data
When you access 92 game, we automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, screen resolution, device identifiers, and session duration. This data is used for security, fraud detection, and platform optimisation.
| Data Category | Examples | How Collected |
|---|---|---|
| Registration Data | Name, mobile number, username, password | Provided by you during sign-up |
| Identity Documents | CNIC scan, passport copy | Uploaded on request for verification |
| Financial Data | Easypaisa/JazzCash number, bank account | Provided during deposit/withdrawal |
| Gaming Activity | Bets, wins, session history, bonuses | Automatically recorded during play |
| Technical Data | IP address, browser, device type | Automatically collected on access |
| Communication Data | Support chat, email correspondence | Collected during support interactions |
3. Why We Collect Your Data
Every category of data we collect at 92 game is collected for a specific, documented reason. We do not collect data speculatively or for purposes we cannot justify. The primary reasons we process personal data are:
- Account management: Your registration data is needed to create and maintain your account, verify your identity, and provide access to all platform features.
- Payment processing: Financial data is required to process deposits and withdrawals accurately and securely using your chosen payment method.
- Age and identity verification: Verifying that players are at least 18 years of age and are who they claim to be is both a legal obligation and a fundamental part of our responsible gaming commitment.
- Fraud prevention and security: Technical and gaming data helps us identify unusual account activity, detect collusion or bonus abuse, and protect the platform and all players from fraudulent behaviour.
- Regulatory compliance: Anti-money laundering and other applicable regulations require us to monitor financial transactions and maintain records for defined periods.
- Responsible gaming: Gaming activity data is monitored to identify patterns that may indicate a player is experiencing gambling-related harm. This allows our responsible gaming tools and support team to respond appropriately.
- Customer support: Communication data is retained so that our support team can resolve queries accurately and consistently, and so that dispute investigations have a complete record to work from.
- Platform improvement: Aggregated, anonymised data about how players use the platform helps us improve the user experience, optimise performance, and prioritise which features to develop.
- Marketing (with consent only): If you have opted in to marketing communications, we may use your contact details to send you information about promotions, bonuses, and new features at 92 game. You can opt out of marketing at any time.
4. Legal Basis for Processing
We rely on the following legal grounds to process your personal data at 92 game:
- Contractual necessity: Processing your registration, payment, and gaming data is necessary to perform the contract between you and 92 game — without this data we cannot operate your account or process transactions.
- Legal obligation: Age verification, identity verification, and financial monitoring are required by applicable law. We cannot operate without conducting these checks.
- Legitimate interests: Fraud prevention, platform security, and abuse detection are in the legitimate interests of 92 game and all players using the platform fairly.
- Consent: Marketing communications are only sent where you have explicitly opted in. This consent can be withdrawn at any time by contacting support or adjusting your account notification preferences.
Where our processing is based on legitimate interests, we have assessed those interests against your rights and freedoms and concluded that our interests do not override your reasonable privacy expectations. If you would like more detail on this assessment, please contact us.
5. Cookies & Tracking Technologies
92 game uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. Here is how we categorise them:
5.1 Essential Cookies
These cookies are strictly necessary for the platform to work. They keep you logged in between pages, maintain your session security, and remember your language and currency preferences. The platform cannot function without them and they do not require your consent.
5.2 Analytics Cookies
We use analytics tools to understand how players navigate 92 game — which pages are visited most frequently, where players drop off during registration, and which games are opened most often. This information is collected in aggregate and anonymised form and is used solely to improve the platform. You can decline analytics cookies without affecting your ability to use 92 game.
5.3 Security Cookies
Security cookies help us detect suspicious activity, enforce login session limits, and identify potentially fraudulent access attempts. They are essential to our fraud prevention systems.
You can manage or delete cookies through your browser settings at any time. Deleting essential cookies will log you out of your 92 game session and may affect how the platform functions. Refer to your browser's help documentation for instructions on managing cookies.
Security Measure Implementation at 92 Game
6. How We Share Your Data
92 game does not sell, rent, or trade your personal data with third parties. We share your data only in the following limited and specific circumstances:
- Payment processors: Your payment details are shared with the relevant payment service provider — Easypaisa, JazzCash, NayaPay, SadaPay, a bank for IBFT, or a card processor for Visa/Mastercard — to the minimum extent necessary to process your transaction. These providers are bound by their own data protection obligations.
- Identity verification services: Where we use a third-party service to verify your CNIC or other documents, the relevant data is shared securely with that provider for the sole purpose of verification.
- Game providers: The game providers whose titles are hosted on 92 game — such as JILI, JDB Gaming, Spribe, and others — may receive anonymised session data necessary to resolve technical issues or disputes related to specific rounds.
- Regulatory and law enforcement authorities: We may be legally required to disclose certain data to relevant authorities in response to a lawful request, court order, or as part of anti-money laundering reporting obligations. We do not disclose data voluntarily beyond what is required.
- Business transfers: In the event that 92 game is acquired by or merged with another entity, player data may be transferred as part of that transaction. Players would be notified in advance of any such transfer and given the opportunity to close their account if they did not wish their data to be transferred.
All third parties with whom we share data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.
Every third party that receives data from 92 game is bound by a formal data processing agreement. They cannot use your data for their own purposes and must delete it when it is no longer needed for the original purpose.
Your personal data is stored on secure servers. In cases where data is processed or stored outside Pakistan, 92 game ensures that appropriate safeguards are in place to maintain an equivalent level of protection for your information.
7. How Long We Keep Your Data
92 game retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
- Account data: Retained for the duration of your account and for a minimum of five years after account closure, to comply with anti-money laundering and financial record-keeping requirements.
- Identity verification documents: Retained for a minimum of five years from the date of verification or from account closure, whichever is later.
- Payment transaction records: Retained for a minimum of five years in accordance with financial regulations.
- Gaming activity logs: Retained for a minimum of two years after the relevant activity, or longer if required for an ongoing investigation or dispute.
- Support correspondence: Retained for two years after the matter is resolved, or longer if it relates to an ongoing dispute.
- Marketing consent records: Retained for the duration of your consent and for a period of two years after withdrawal of consent, for compliance documentation purposes.
When data is no longer required, it is securely deleted or anonymised in accordance with our data lifecycle management procedures.
8. How We Protect Your Data
Data security at 92 game is taken seriously. We implement a range of technical and organisational measures to protect the personal data of all players:
- SSL/TLS encryption: All communications between your browser and the 92 game platform are encrypted using Transport Layer Security. No data is transmitted in unencrypted form.
- Password hashing: Player passwords are stored using strong one-way cryptographic hashing. Even 92 game staff cannot see your actual password.
- Payment data tokenisation: Sensitive payment data such as card numbers are tokenised by our payment processor. We store only the token reference, not the raw financial data.
- Access controls: Access to player data within our organisation is restricted to personnel who have a legitimate operational need. All staff with data access are subject to confidentiality obligations.
- Security monitoring: Our systems are monitored around the clock for unusual access patterns, brute force attempts, and other indicators of compromise.
- Incident response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected players promptly in accordance with applicable requirements.
No internet-based system can guarantee 100% security. While we take every reasonable precaution, the security of data transmitted over public networks is also partly dependent on the security of your own device. We recommend using a strong, unique password for your 92 game account and enabling two-factor authentication in your account settings.
9. Your Rights Over Your Data
As a player at 92 game, you have specific rights in relation to the personal data we hold about you. Here is what each right means in practice and how to exercise it:
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Right of Access You can request a copy of all personal data 92 game holds about you. We will provide this within 30 days of a verified request. There is no charge for a standard access request.
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Right to Rectification If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Most basic account details can be updated directly in your account settings. For changes to verified identity documents, please contact support.
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Right to Erasure You can request deletion of your personal data in certain circumstances — for example, if you close your account and we are not legally required to retain the data. Note that data subject to legal retention requirements cannot be deleted before the required period expires.
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Right to Restrict Processing In some circumstances, you can ask us to temporarily stop processing your data — for example, while a dispute about data accuracy is being resolved.
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Right to Data Portability You can request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another provider if you choose.
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Right to Withdraw Consent Where processing is based on your consent — primarily for marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
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Right to Object You can object to processing based on legitimate interests in certain circumstances. We will assess your objection and respond within 30 days. Where the objection is upheld, we will stop or restrict the relevant processing.
To exercise any of the above rights, contact us at support@92game.im with the subject line "Data Rights Request". We will verify your identity before processing the request. All requests are responded to within 30 days.
10. Children's Privacy
92 game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that data has been collected from a minor, the account will be immediately suspended, the data will be deleted, and any deposits made will be returned to the originating payment method after the balance is investigated.
If you believe a minor has registered at 92 game, please contact us immediately at support@92game.im. We take underage access extremely seriously and will act on all reports promptly.
11. Third-Party Links
The 92 game platform does not include outbound links to external websites. All navigation on the platform remains within 92game.im and our directly integrated game and payment providers. This Privacy Policy does not apply to any third-party websites, apps, or services that you may access independently outside of 92 game. We have no control over and take no responsibility for the privacy practices of external parties.
12. Updates to This Privacy Policy
92 game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via their registered mobile number or email address, and we will update the "Last Updated" date at the top of this page.
We recommend reviewing this page periodically. Your continued use of 92 game after a policy update constitutes your acceptance of the revised policy. If you do not accept the updated policy, you should stop using the platform and contact us to close your account.
Stay informed: Make sure the mobile number and email address registered on your 92 game account are current so that you receive important notifications about policy updates and other account matters. Update your contact details in your account settings any time they change.
13. Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 92 game has handled your personal data, please contact us through the following channels:
- Email: support@92game.im — mark the subject line "Privacy Query" or "Data Rights Request" for faster routing.
- Live Chat: Available 24/7 on the platform — for urgent privacy concerns during unsociable hours, live chat is the quickest route to our team.
We will acknowledge your message within 24 hours and aim to resolve all privacy-related queries fully within 30 days. For more complex requests involving large data exports or detailed deletion reviews, we will keep you updated on progress.
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter. 92 game takes all escalations seriously and will review the matter at a senior level.
This Privacy Policy is written in English. In the event of a conflict between any translated version and the English text, the English version is the binding one.